Our 100% Satisfaction Guarantee.
If you’re not happy with something, call us. We’ll do our very best to get things resolved quickly and painlessly because complete customer satisfaction is our goal.
Since we work hard to help our clients discover the right products, we receive very few requests for returns. If you have questions about whether a product will work for you, please call us at 800-747-7301. We’ve hand picked the products on this site for their quality and their value. We don’t sell everything; we sell what works.
What can be returned.
You may return most items featured on this site within 30 days. Returned products must be accompanied by complete and original factory packaging with all accessories and full documentation (owner's manual, warranty card, quick start guides, power cords, etc.), and show no signs of wear.
If you exchange for another product of similar value and as long as you return everything as specified above, you’ll receive 100% credit toward the other item(s). If you return a product for refund, we charge a 15% restocking fee.
Why do we charge a restocking fee on refunds?
If you return a product, we have to sell it to someone else as b-stock equipment at a discount, or return it to our supplier who charges us a restocking fee.
What you can't return.
Software is never returnable. Personal items like in-ear monitors, some microphones and other items used in or near body cavities are also not returnable for health reasons.
Special order, used, discontinued/closeout and custom items are not returnable, unless defective.
If you'd like to try a product.
Call us. For some products, we have demonstration models and can arrange to send one to you. That helps you make sure that you get what you need.
If you need to return something.
Please call us if you need to return something so that we can properly handle your return. Our warehouse staff does its best to figure out what to do with unmarked returns, but if you don’t get a Return Authorization we may not know what to do with the product when it arrives.
Exceptions to this policy.
We're not unreasonable. In the case that we made a shipping mistake or if you receive something that has been damaged or that is defective (dead on arrival), we’ll pay for the return shipping, and pay to ship you a replacement.
Refund of shipping charges.
We do not refund shipping charges. If you were provided with free shipping and handling, we will deduct our actual cost of shipping and handling from your refund or credit.
If you have any questions about whether a product can be returned, please call us at 800-747-7301.