In the process of reviewing recent amplifier failures, it was discovered that defective parts from one of its vendors had made it into production of several models of Crown amplifiers. As a result, corrective action is needed on the following amplifiers manufactured and shipped from September 1, 2009 and April 30, 2010.

Amplifiers affected are Crown XTi1000, XTi2000, XTi4000, CDi1000, CDi2000, CDi4000, DSi1000, DSi2000, DSi4000.

Many of these models contain power supply resistors that demonstrate a very short lifetime. When these resistors fail, the amplifier will not turn on. No other safety and performance issues exist, but because the amplifier stops functioning, it is important to address this with corrective action.

All units that have been delivered to customers will be reworked or replaced to the customer’s satisfaction.

Any model that was shipped after April 30, 2010, regardless of manufacture date, has already been corrected.

You can simply contact anyone at Truth Seeker/Geartechs.com to help you arrange to have amplifiers replaced or updated. Or you can go the the Crown website to check to see if amplifiers you received are affected by the problem.

Simply go to: www.crownaudio.com/ca2010 and enter the serial numbers from these units.

The website will tell you which amplifiers need the corrective action, and which do not.

While it is regrettable that defective parts have caused these problems, Crown takes full responsibility and is active in dealing with the problem and making sure all customers are taken care of.  If you have questions, please call 800-747-7301.